Refund and Returns Policy

PHEBEON FASHION PALACE

Refund & Return Policy

At Phebeon Fashion Palace, we take pride in creating premium, elegant, and high-quality ready-to-wear pieces for working-class ladies, CEOs, professionals, and stylish women.
Your satisfaction is important to us, and we are committed to ensuring you enjoy a smooth shopping experience.

1. Eligibility for Returns

You may request a return within 48 hours of receiving your order if:

  • You received a wrong item
  • You received a damaged or defective item
  • The size delivered does not match the size you ordered
  • The item does not match the product description

Note: For hygiene reasons, we do NOT accept returns for inner wears, accessories, or items marked Final Sale.

2. Conditions for Return

To qualify for a return:

  • The item must be unused and unworn
  • The item must be in its original packaging
  • Tags and labels must still be attached
  • Proof of purchase must be provided (order number, receipt, or confirmation email)

3. Refund Options

Once your return is approved, you may choose:

✔ Exchange

You can exchange for another size or another item of equal value.

✔ Store Credit

You receive a store credit voucher to shop later.

✔ Refund (Certain Cases Only)

Refunds apply ONLY for:

  • Wrong item delivered
  • Item never delivered
  • Defective or damaged item upon arrival

Refunds are processed within 3–7 working days after inspection.

4. Non-Refundable Items

We do not accept refunds or returns for:

  • Items damaged after delivery
  • Items worn, washed, or altered by the customer
  • Custom-made orders
  • Discounted or promo items
  • Accessories (hair bonnets, bangles, etc.)

5. Return Process

To request a return:

  1. Send a message to our Customer Support within 48 hours:
    📩 Email: complaint@phebeonfashionpalace.com
    📱 WhatsApp: 08110322827
  2. Provide:
    • Order number
    • Clear pictures/video of the item
    • Reason for return
  3. Our team will review and respond within 24 hours with next steps.
  4. Once approved, send the item to our return address.

6. Shipping for Returns

  • For wrong or defective items delivered, we cover the return shipping.
  • For size exchanges or customer-requested returns, the customer covers the return shipping.

7. Order Cancellation

Orders can be cancelled within 2 hours of placing the order.
After this time, the order may already be in processing and cannot be cancelled.

8. Contact Us

For any return or refund enquiries:

📧 contact@phebeonfashionpalace.com
📱 WhatsApp: PFPchat